Archive for September, 2023

Planned Work: Core Router Software Upgrade – lon50-rtr-1

Posted: Thursday, September 14th, 2023 at 07:18 by Adam Wilson

Tuesday 26/09/2023 22:00 to Wednesday 27/09/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Equinix LD8. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Planned Work: Core Router Software Upgrade – slo2-rtr-1

Posted: Thursday, September 14th, 2023 at 07:15 by Adam Wilson

Tuesday 19/09/2023 22:00 to Wednesday 20/09/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Equinix LD5. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Emergency Maintenance – edi531-olt-1 Disable TLAN

Posted: Wednesday, September 13th, 2023 at 13:32 by Adam Wilson

Wednesday 13th September 2023 00:00 – 01:00

During the above window, we will disable TLAN on our edi531-olt-1 access node. This is required to resolve an ongoing issue, presenting as packet loss and intermittent drops for a high number of users on the node.

Any users who continue to observe any connectivity problems following the work are advised to reboot all B end equipment prior to raising a fault with our service desk.