Archive for the ‘Incidents’ Category

Incident: L2TP broadband

Posted: Tuesday, March 31st, 2020 at 11:46 by david labouchardiere

We are currently aware of an issue affecting authentication on L2TP broadband circuits. Engineers are already engaged and are investigating.

Further updates will be provided as and when they become available.


  1. david labouchardiere says:

    Engineers confirm service has now been restored. Please ask any customers still having issues to reboot their router before contacting the service desk. We apologise for any inconvenience caused.

Incident: slo24-rtr-1

Posted: Wednesday, March 18th, 2020 at 14:40 by Adam Heath
We are currently aware of an issue affecting the slo24-rtr-1 PE. Initial diagnostics indicate a line card failure. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.
  1. Aiden Spencer says:

    Engineers have completed troubleshooting and have identified a hardware failure. New hardware is en-route to site and will be installed upon arrival, expected within the next 2 hours.

  2. Aiden Spencer says:

    The issue has been resolved and the services have now been restored.