Third Party Planned Works: Virgin Media – Network Maintenance

Posted: March 15th, 2022 at 11:10 by Iain Beveridge

Wednesday 23rd March 2022 00:01 – 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 x hours; however an 6 x hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.

Planned Maintenance: Upgrade to Interxion PWAN Edges

Posted: March 14th, 2022 at 10:19 by Jamie Smith

Monday 28th March 2022 23:00 – Tuesday 29th March 2022 06:00

During the above window we will be carrying out service affecting upgrades to our PWAN Edge devices located in Interxion. During this window an outage will occur to any PWAN customers who have managed or unmanged firewalls (Standalone & HA), psudowires or cross connects terminating on these devices.

We expect no longer than a 5 minute outage per PWAN however the full duration of the maintenance window should be accounted for.

We apologise for any inconvenience this may cause

Third Party Emergency Work: Upgrade National Virgin Media Infinera Core

Posted: March 2nd, 2022 at 10:10 by Jamie Smith

Wednesday 9th March 2022 00:01 – Wednesday 9th March 2022 06:00

During the above window the third-party supplier Virgin Media will be carrying out an upgrade on the National Virgin Media Infinera Core. You may see a disruption to service which has been notified of up to 5 minutes as a precaution. This will occur at some point within the outage window and we are not able to specify a time.

We apologise for the short notice and any inconvenience this may cause

Emergency Work: Reload of lns3.inx.dsl

Posted: February 15th, 2022 at 14:53 by Adam Wilson

Wednesday 16th February 2022 01:00 – 02:00

During the above window, we will be carrying out an emergency reload of one of our LNS’s, due to a potential problem identified with the device. This will result in a brief outage for a small number of DSL users. Sessions are expected to automatically reconnect to an alternative LNS. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

We apologise for the short notice and any inconvenience this may cause.

Third Party Planned Works: Virgin Media – Fault Found at Telecity London?

Posted: January 31st, 2022 at 13:44 by Iain Beveridge

Tuesday 8th February 2022 00:01 – 08:00

During the above window the third-party supplier Virgin Media will be carrying out maintenance to sort out a fault (F009427828) on a slot at Telecity London that is returning a Low Optical Loss. The maintenance will create a service outage however the outage period should only last for up to 6 x hours; however an 8 x hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.

Planned Works: Sotherby Rd, Middlesbrough ?

Posted: January 31st, 2022 at 13:41 by Iain Beveridge

Tuesday 15th February 2022 08:00 – 20:00

During the above window we will be completing non-service affecting maintenance on the mains power feed into this FEx.

This work is not expected to impact any services.

Third Party Emergency Work: Virgin Media – Fibre Joint Swap outs

Posted: January 21st, 2022 at 14:28 by Iain Beveridge

Friday 28th January 2022 23:00 – Saturday 29th January 2022 11:00

During the above window the third-party supplier Virgin Media will be carrying out fibre joint swap outs as part of the Poplar site exit work required. The maintenance period should last up to 10 hours and the pre work will take place between 23:00 and midnight. Each Service will have an outage for around 5 minutes 

We apologise for the short notice and any inconvenience this may cause.

Third Party Emergency Work: Vodafone, Sovereign House, London

Posted: January 5th, 2022 at 12:34 by david labouchardiere

Wednesday 12th January 2022 22:00 – Thursday 13th January 2022 06:00

During the above window the third-party supplier Vodafone will be carrying out intrusive testing and reloading their network termination equipment. Some customers handed over in Sov House will experience an outage during the maintenance window. This is rescheduled work from 17/12/21

We apologise for the short notice and any inconvenience this may cause.

Emergency Work: Power Cycle of KRK1-OLT-1 in Huddersfield

Posted: December 14th, 2021 at 15:26 by Iain Beveridge

Tuesday 12th December 2021 17:30 – Tuesday 12th December 23:59

During the above window we will be carrying out an emergency reboot of OLT-1 at this location due to a problem identified with the device.

Actual downtime is expected to be 30 minutes, although this may vary depending on the works carried out during this maintenance window.

We apologise for the short notice and any inconvenience this may cause.

Third Party Emergency Work: Vodafone, Sovereign House, London

Posted: December 14th, 2021 at 14:26 by Iain Beveridge

Friday 17th December 2021 22:00 – Saturday 18th December 06:00

During the above window the third-party supplier Vodafone will be carrying out intrusive testing and reloading their network termination equipment. Some customers handed over in Sov House will experience an outage during the maintenance window

We apologise for the short notice and any inconvenience this may cause.