Posted: June 1st, 2020 at 10:29 by Gurinder Bansal
Friday 5th June 2019, 00:01 – 07:59
During the above window CityFibre will be carrying out an emergency maintenance on a Fibre joint between Reading & Bracknell.
Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Bracknell. As a result, all services in Bracknell should be considered to be at risk during this period.
Posted: May 4th, 2020 at 16:02 by Iain Beveridge
Monday 4th May 2020 21:00 – 21:10
We are carrying out essential planned maintenance on our VoIP routing table this evening during the above window. All precautions have been taken to ensure this should not be service affecting.
Posted: April 3rd, 2020 at 16:00 by Iain Beveridge
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Posted: March 31st, 2020 at 11:46 by david labouchardiere
We are currently aware of an issue affecting authentication on L2TP broadband circuits. Engineers are already engaged and are investigating.
Further updates will be provided as and when they become available.
Posted: March 18th, 2020 at 14:40 by Jordan Coleman
We are currently aware of an issue affecting the slo24-rtr-1 PE. Initial diagnostics indicate a line card failure. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.
Posted: March 5th, 2020 at 07:50 by Jonathan Clarke
We are currently seeing a number of Virgin Media circuits down. Suppliers have advised that this due to cable damage-causing wider network issues.
Suppliers have advised that engineers are at the location and fibre splicing is taking place.
Further updates will be provided on an hourly basis.
Posted: February 7th, 2020 at 11:23 by david labouchardiere
We are currently investigating a problem with authentication on DSL sessions. The issue will be preventing any new sessions from establishing but any circuits that are currently connected will remain online unless they are disconnected or rebooted.
We will provide further updates as soon as they are available
Posted: January 29th, 2020 at 18:17 by Adam Heath
Thursday 30th January 2020, 03:00 – 04:00
During the above window we will be performing emergency maintenance on the above device under recommendation of our vendor after errors are being seen. All circuits connected to this device will experience a service disruption whilst a reload of a card takes place. We are not expecting the disruption to service to last any more than 10-15 minutes, however, the window is required so that any necessary pre and post change checks can be performed.
We will update upon completion.
Posted: January 28th, 2020 at 11:00 by Daniel Jones
We are currently aware of an issue affecting circuits within the Kirklees area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.
Posted: January 23rd, 2020 at 11:43 by david labouchardiere
We have been made aware that one of our VoIP upstream carriers has seen a drop in call volumes and has raised an incident to investigate further. This will affect calls on hosted and sip only accounts. We will provide further updates once they become available