BT Planned Work: Newcastle TE

Posted: January 27th, 2021 at 12:45 by Robin Posadas

Thursday 25th February 2021, 21:00 – Friday 26th February 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.

BT Planned Work: Edinburgh TE

Posted: January 27th, 2021 at 12:44 by Robin Posadas

Thursday 18th February 2021, 21:00 – Friday 19th February 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.

BT Planned Work: Cardiff TE

Posted: January 27th, 2021 at 12:41 by Robin Posadas

Thursday 11th February 2021, 21:00 – Friday 12th February 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.

BT Planned Work: Leeds TE

Posted: January 27th, 2021 at 12:39 by Robin Posadas

Thursday 4th February 2021, 21:00 – Friday 5th
February 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.

BT Planned Work: Sheffield TE

Posted: January 20th, 2021 at 10:28 by Robin Posadas

Thursday 28th January 2021, 21:00 – Friday 29th January 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.


BT Planned Work: Nottingham TE

Posted: January 20th, 2021 at 10:25 by Robin Posadas

Thursday 21th January 2021, 21:00 – Friday 22th January 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.

Incident: CityFibre leased lines in Bristol

Posted: January 14th, 2021 at 13:41 by david labouchardiere

We are currently aware of an issue affecting CityFibre provided leased lines in the Bristol area. Engineers are on site investigating and working to restore service as soon as possible

  1. david labouchardiere says:

    We have had a confirmation service should now be restored. Please ask any affected customers to power cycle their hardware on-site if they continue to experience issues.

    We apologise for any inconvenience caused by this incident.

Planned Work: Leeds TE

Posted: January 6th, 2021 at 11:45 by Iain Beveridge

Thursday 14th January 2021, 20:30 – Friday 14th January 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service it should still be considered at risk.

  1. The above works have been cancelled due to adverse weather conditions in the local area. These works will be rescheduled with the new date communicated out accordingly.

Emergency Work: DSL Platform

Posted: December 17th, 2020 at 13:19 by Jamie Smith

Thursday 17th December 2020, 13:30 – 14:00

During the above window we will be carrying out emergency maintenance to the traffic shapers within the DSL platform. This is necessary work due to the ongoing issues documented at https://noc.enta.net/2020/12/incident-dsl-packet-loss/

No downtime is expected to services however broadband services should be considered at risk for the duration of this work. Further work will need to be completed out of hours after this initial maintenance and will be communicated in due course.

Apologies for the short notice and any inconvenience this may cause.

  1. Jamie Smith says:

    Please be aware that between 18:00 – 21:00 tonight (17/12/2020) we will be carrying out further remedial work as mentioned previously on the traffic shapers within the Broadband Network.

    No downtime is expected to services however broadband services should be considered at risk for the duration of this work.

    We apologize for the short notice and any inconvenience this may have caused.

  2. Jamie Smith says:

    Please be aware the above works is now about to commence

  3. Jamie Smith says:

    Work has now been completed

BT Planned Work: Kingston TE & colindale.core

Posted: December 16th, 2020 at 11:29 by Iain Beveridge

Thursday 7th January 2021, 20:30 – Friday 8th January 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Kingston TE requires both the ATS and UPS to be refreshed. Although only Kingston is directly effected due to network design customers with services on Colindale core should also be considered at risk.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.

  1. Naz says:

    work is now commencing

  2. Naz says:

    Work has been completed successfully.