Incident: Cardiff Edge Device

Posted: October 25th, 2017 at 18:20 by Richard Partridge

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.

Incident: Glasgow POP

Posted: October 25th, 2017 at 13:37 by Gurinder Bansal

We are currently experiencing a brief loss of communication to one our edge devices in Glasgow POP. This has resulted in a brief loss of service for directly terminated leased lines. Initial indications suggest a loss of power. Further updates will be provided shortly.

  1. Richard Partridge says:

    This has now been raised with our colocation provider for further investigation. Updates will be provided as and when they become available.

At-Risk: Preston POP

Posted: October 25th, 2017 at 10:57 by Ryan Berrisford

Thursday 26th October 04:00 – 06:00

During the above window, our colocation provider is carrying out planned power work within the point of presence. Although the work is expected to be non-service affecting, services at the location should be considered at risk for the duration.

The planned work is expected to take less than 10 minutes.

  1. David Derrick says:

    It appears the power work did cause our equipment to power off. Al; services appear to have recovered.

At-Risk: Nottingham POP

Posted: October 24th, 2017 at 15:48 by Ryan Berrisford

Wednesday 25th October 09:00 – 14:00

During the above window, our colocation provider is carrying out planned power work within the point of presence. Although the work is expected to be non-service affecting, services at the location should be considered at risk.

The planned work is expected to take less than 10 minutes and Entanet engineers will be present for the duration.

  1. The power work was completed with no loss to service. Nottingham core is no longer considered at risk.

Incident: Glasgow POP

Posted: October 24th, 2017 at 10:50 by Richard Partridge

We are currently experiencing a loss of connectivity to our Glasgow POP. Initial indications suggest a loss of power. An engineer already in the area has been diverted to site. Further updates will be provided shortly.

  1. Richard Partridge says:

    Our on-site engineer has determined that our 10GB blade has failed as a result of a power outage to our space in the POP. As we already had designs to replace this router with a newer, higher specification device, we are accelerating our plans and will bring this device live as soon as possible. Further updates will be provided as and when they become available.

  2. Richard Partridge says:

    Broadband connectivity has now been restored. Customers may need to reboot their equipment in order to regain connectivity. We are continuing to work through the remainder of services. We will update again in due course.

  3. Mark Yardley says:

    Remaining services have now been restored. Customers are advised to reboot their equipment if they are still experiencing issues prior to contacting us via normal channels.

Incident: Nottingham Core

Posted: October 23rd, 2017 at 19:08 by Richard Partridge

We’ve just experienced an unexpected reload of the nottingham.core router. Engineers are investigating and this has been raised with our colocation provider as well. Further updates will be provided as and when they become available.

Incident: Wolverhampton TE Edge Device

Posted: October 16th, 2017 at 14:00 by Richard Partridge

We have just experience a brief loss of communication to one our edge devices in Wolverhampton TE. This resulted in a brief loss of service for directly terminated leased lines and broadband users. Service appears to have been restored however engineers are currently investigating.

  1. Adam Heath says:

    Our investigations confirm this incident as power related.

    We are working on root cause with our colocation provider, which is responsible for delivering our power, UPS, power monitoring and alerting at these locations.

    This remains at our highest priority and we are monitoring the situation closely.

Incident: colindale.core

Posted: October 16th, 2017 at 09:04 by Alistair Patterson

Our core router in Colindale has unexpectedly rebooted. All services appear to have recovered, investigations are underway to determine the cause.

An engineer has been dispatched to site.

Further updates to follow when available.

  1. Adam Heath says:

    Our investigations confirm this incident as power related.

    We are working on root cause with our colocation provider, which is responsible for delivering our power, UPS, power monitoring and alerting at these locations.

    This remains at our highest priority and we are monitoring the situation closely.

Incident: Nottingham core

Posted: October 16th, 2017 at 02:13 by David Derrick

Our Nottingham core router has suffered a power outage and one of its blades has failed. Engineers are preparing to head to site with replacement equipment.

  1. David Derrick says:

    The failed blade has been replaced and service has been restored.

Incident: Columbo

Posted: October 15th, 2017 at 19:25 by David Derrick

Our core router in Columbo has unexpectedly rebooted. All services appear to have recovered, we will continue to monitor the situation.

  1. Adam Heath says:

    Our investigations confirm this incident as power related.

    We are working on root cause with our colocation provider, which is responsible for delivering our power, UPS, power monitoring and alerting at these locations.

    This remains at our highest priority and we are monitoring the situation closely.