Archive for April, 2022

Third Party Planned Works: Virgin Media – Software Upgrade on National Infinera Core

Posted: Thursday, April 28th, 2022 at 16:03 by Iain Beveridge

Thursday 5th May 2022 18:00 – Friday 6th May 2022 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage for no more than 5 minutes.

We apologise for any inconvenience this may cause.

Posted in Planned Work | No Comments »

Incident: Vodafone leased lines

Posted: Tuesday, April 26th, 2022 at 22:38 by Adam Heath

We are currently aware of an incident affecting Vodafone leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided soon.

Posted in Incidents | 2 Comments »

  1. Teodor Pletosu says:
    April 26, 2022 at 23:00

    The supplier is currently investigating and confirms their hardware at the affected site is currently unreachable. We will provide further updates in the next hour.

  2. Teodor Pletosu says:
    April 26, 2022 at 23:35

    We are observing Vodafone Off-net services now starting to restore.
    Please ask any affected customers to power cycle their hardware on-site if they continue to experience issues.
    We will be reaching out to our 3rd party supplier for RFO once investigation of the incident will be completed on their end.
    We apologies for any inconvenience caused.