Wednesday 3rd May 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router in Cardiff. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 26th April 00:00 – 02:00
During the above window, we will be carrying out a configuration change on our Virgin Media Interconnect at Telehouse West (lon5-rtr-3). This change is required to support delivery of new services. All Virgin Media ethernet services terminating at this location will experience an outage of up to 30 minutes during the work.
We apologise in advance for any inconvenience.
Wednesday 26th April 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router in Birmingham. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 12th April 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router in Birmingham. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 5th April 2023 00:00 – 05:00
During the above window we will be carrying out service affecting upgrades to two of our PWAN Infrastructure devices located within Interxion Datacenter (pwan-nx.inx.edge & pwan-nx2.inx.edge) this is due to a critical firmware bug on the SSD’s within these devices.
During this window an outage will occur to any PWAN customers who have managed or unmanged firewalls (Standalone & HA), psudowires or cross connects terminating on these devices.
We expect no longer than a 60 minute outage per PWAN however the full duration of the maintenance window should be accounted for.
We apologise for any inconvenience this may cause
Jamie Smith says: This work will soon be starting
Jamie Smith says: This work has now been completed
This work has been postponed. An updated maintenance window will be published in due course.