Archive for the ‘Uncategorized’ Category

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Telehouse Migrations

Posted: Tuesday, August 11th, 2020 at 14:19 by Iain Beveridge

From Wednesday 12th August 2020 19:00 – 02:00, Nightly until Friday 14th August 2020.

Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.

A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.

If you require any additional information, please contact the Service Desk at Service.desk@cityfibre.com

Posted in Uncategorized | No Comments »

Incident: Virgin Media leased lines

Posted: Monday, August 10th, 2020 at 17:14 by Jonathan Clarke

We are currently seeing a number of Virgin Media leased line circuits as down. We are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.

Posted in Uncategorized | 5 Comments »

  1. Jonathan Clarke says:
    August 10, 2020 at 17:46

    We can see that the circuits have now reconnected, We would advise rebooting equipment if the issue remains. Diagnostics are still being performed to ascertain why this drop occurred.

    Further updates will be provided when available.

  2. Jonathan Clarke says:
    August 10, 2020 at 18:28

    Following further diagnostics and reports, we can see the circuits have reconnected, however, some circuits are unable to break out.

    We are continuing to investigate this and we will update you again when we have any further information.

  3. Jonathan Clarke says:
    August 10, 2020 at 19:03

    Suppliers has confirmed that they are suffering with packet loss on their link that provides for the circuits having breakout problems.

    This is being investigated by Virgin Media and we are now awaiting an update from them.

    Further updates will be provided when available. We appreciate your patience regarding the fault.

  4. Jonathan Clarke says:
    August 10, 2020 at 20:04

    Suppliers has confirmed an engineer attended site and resolved issue with the packet loss, they are monitoring the connection, however, believe this to be resolved.

    We are now awaiting restoration confirmation and we can update you. We apologise for the inconvenience cause to you and your customers.

  5. Chris McDonald says:
    August 10, 2020 at 22:28

    Virgin Media have confirmed that service is fully restored. There was a card failure and their engineer has been to site to replace the faulty card.

Telehouse Circuit Migration

Posted: Tuesday, July 28th, 2020 at 15:45 by Iain Beveridge

From Friday 31st July 2020 19:00 – 02:00, Nightly until Wednesday 12th August 2020.

Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.

A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.

If you require any additional information, please contact the Service Desk at Service.desk@cityfibre.com

Posted in Uncategorized | No Comments »

Incident: Vodafone leased lines

Posted: Friday, July 24th, 2020 at 16:19 by david labouchardiere

We are currently seeing a number of Vodafone leased line circuits as down. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

Tags:
Posted in Uncategorized | 9 Comments »

  1. Jonathan Clarke says:
    July 24, 2020 at 17:16

    Suppliers have advised that diagnostics show their management kit unreachable due to which services are impacted. Vodafone have proactively escalated to Level 1 to expedite the fault and restoration of the services.

    Further updates will be provided when available.

  2. Jonathan Clarke says:
    July 24, 2020 at 17:47

    Suppliers have advised that a field engineer has been dispatched to investigate, the ETA for the engineer is 18:30.

    Further updates will be provided when available.

  3. Jonathan Clarke says:
    July 24, 2020 at 18:15

    Suppliers have advised that the field engineer recently dispatched to investigate has been delayed and therefore, the ETA is now 19:30

    We apologise for the delay and we will give further updates when provided.

  4. Jonathan Clarke says:
    July 24, 2020 at 19:33

    Suppliers have advised that the field engineer has arrived on site to complete investigations.

    Further updates will be provided when available.

  5. Jonathan Clarke says:
    July 24, 2020 at 20:19

    Suppliers advise investigations are still ongoing and we are awaiting further updates.

    Thank you for you patience.

  6. Jonathan Clarke says:
    July 24, 2020 at 21:15

    Suppliers advise that the field engineer has been investigating with a 2nd Line Engineer. We have been advised that their equipment is unable to pass traffic and they suspect a line card issue. Suppliers transmission team has been engaged and a resolution is being attempted.

  7. Jonathan Clarke says:
    July 24, 2020 at 21:54

    Suppliers advise that the transmission team has ordered a spare line card for replacement. ETA for the spare card to arrive at the site is 60 minutes. We are proactively monitoring for further updates. When a further update is obtained, we will update you again.

    We appreciate your patience regarding the incident.

  8. Jonathan Clarke says:
    July 24, 2020 at 23:07

    Engineers are continuing to work on this incident, we are awaiting a further update. Once obtained, we will update you again.

  9. Jonathan Clarke says:
    July 25, 2020 at 00:38

    Suppliers have replaced the line card and confirmed that the issue is resolved. We are now seeing our managed routers back online.

    If you have any further issues, please reboot the equipment and if after, the issue persists please call us.

    We appreciate your patience and apologise for any inconvenience caused.

At risk: bristol.core / bri165-rtr-1

Posted: Friday, July 3rd, 2020 at 14:43 by Adam Wilson

Tuesday 7th July 2020, 22:00 – 23:59

After a power check within Bristol POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which may require the power feeds to be moved, whilst a UPS is swapped within the rack. The core network router is not expected to experience any loss of service.

Posted in Uncategorized | 1 Comment »

  1. Iain Beveridge says:
    July 15, 2020 at 10:44

    This work was postponed due to third party resourcing issues, revised date will be republished shortly.

Incident: Bristol POP

Posted: Thursday, June 25th, 2020 at 03:56 by Adam Heath

We have experienced a loss of connectivity to our equipment in our Bristol POP. Between 02:50 – 03:00. Currently all services have been restored. Engineers are investigating. Further updates will be provided as and when they become available.

Posted in Uncategorized | 1 Comment »

  1. Alistair Patterson says:
    June 26, 2020 at 11:50

    This incident was due to a power issue within the pop. This was raised to our supplier at the time who are continuing to investigate the root cause. A further update will be provided when available.

Emergency Work: interxion2.edge switch stack reboot

Posted: Tuesday, June 23rd, 2020 at 17:48 by Richard Blunt

Tuesday 23 June 23:00 – 23:15

Memory fragmentation has been detected in one of the Interxion stack switches, This is causing intermittent connectivity to some customer firewalls.

The device will have an emergency reboot at 23:00 to clear the issue. This will cause a brief outage with some none HA devices.

 

An update will be posted on completion of the work.

Posted in Uncategorized | 1 Comment »

  1. Richard Blunt says:
    June 23, 2020 at 23:23

    Scheduled reboot completed successfully.

At Risk: Columbo POP

Posted: Tuesday, June 2nd, 2020 at 12:17 by Adam Heath
We have identified an issue via network monitoring. Engineers are working to resolve the issue.
Site is at risk until further notice.

Posted in Uncategorized | 2 Comments »

  1. Daniel Jones says:
    June 2, 2020 at 16:04

    An engineer is en-route to site to rectify the issue.

  2. Aiden Spencer says:
    June 2, 2020 at 20:05

    The issue is now resolved, equipment has been replaced and no customers were impacted.

VOIP Routing Table

Posted: Monday, May 4th, 2020 at 16:02 by Iain Beveridge

Monday 4th May 2020 21:00 – 21:10

We are carrying out essential planned maintenance on our VoIP routing table this evening during the above window. All precautions have been taken to ensure this should not be service affecting.

Posted in Uncategorized | No Comments »

Notifications

Posted: Friday, April 3rd, 2020 at 16:00 by Iain Beveridge

Notifications of new posts to noc.enta.net will no longer automatically appear on any of the Entanet twitter feeds. If you wish to receive notifications of new posts, please sign up to email notifications via the link on the right hand side of this page.

Posted in Uncategorized | No Comments »

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