Wednesday 8th November 23:00 – Thursday 9th November 02:00

During the above window, we will decommission our NNI between mk857-rtr-1 and mk19-rtr-1. Any services currently terminating at mk857 will be migrated to mk19, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.

Tuesday 31/10/2023 22:00 to Wednesday 01/11/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Sovereign House, London. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 24/10/2023 22:00 to Wednesday 25/10/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Interxion, London. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 17/10/2023 22:00 to Wednesday 18/10/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Telehouse East. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 10/10/2023 22:00 to Wednesday 11/10/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Telehouse North. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 26/09/2023 22:00 to Wednesday 27/09/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Equinix LD8. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 19/09/2023 22:00 to Wednesday 20/09/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Equinix LD5. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Wednesday 13th September 2023 00:00 – 01:00

During the above window, we will disable TLAN on our edi531-olt-1 access node. This is required to resolve an ongoing issue, presenting as packet loss and intermittent drops for a high number of users on the node.

Any users who continue to observe any connectivity problems following the work are advised to reboot all B end equipment prior to raising a fault with our service desk.

Tuesday 22nd August 22:00 – Wednesday 23rd August 06:00 2023

During the above window, we will carry out software upgrades on our core router at Bristol Telephone Exchange. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.