Thursday 29th October 2020, 21:00 – Friday 30th October 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Slough TE requires both the ATS and UPS to be refreshed. Although only Slough is directly effected due to network design customers with services on Kingston & Colindale core’s should also be considered at risk.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Good Morning.
The majority of the circuits appear to now be restored.
Investigations are currently still underway to identify the cause of this outage.
Further updates will follow when available.
Good Morning.
We have had confirmation from the supplier that this was part of a maintenance change on the SKY side of an ENNI. All services on this ENNI were unexpectedly taken offline as a result.
We are now pushing for the specific details and RFO for the unplanned outage.
Further updates will follow when available.
Good Morning.
The supplier has confirmed the outage that took place was due to the movement of circuits on their side to a Device Card. This was to enable further services for their hardware, but unfortunately due to the lack of awareness made to ourselves, this was an unexpected outage.
We have full confirmation that all services involved are now back online and restored.
If you have any services that you believe to be related to this, please fully re-boot the service and re-test the service. If you are having continued issues after this, please contact the Technical Support Department.