Tuesday 10/10/2023 22:00 to Wednesday 11/10/2023 06:00 2023
During the above window, we will carry out software upgrades on our core router at Telehouse North. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Tuesday 26/09/2023 22:00 to Wednesday 27/09/2023 06:00 2023
During the above window, we will carry out software upgrades on our core router at Equinix LD8. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Tuesday 19/09/2023 22:00 to Wednesday 20/09/2023 06:00 2023
During the above window, we will carry out software upgrades on our core router at Equinix LD5. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 13th September 2023 00:00 – 01:00
During the above window, we will disable TLAN on our edi531-olt-1 access node. This is required to resolve an ongoing issue, presenting as packet loss and intermittent drops for a high number of users on the node.
Any users who continue to observe any connectivity problems following the work are advised to reboot all B end equipment prior to raising a fault with our service desk.
During the above window, we will carry out software upgrades on our core router at Wolv6 (VeloxServ). All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work. We apologise in advance for any inconvenience caused.
Tuesday 22nd August 22:00 – Wednesday 23rd August 06:00 2023
During the above window, we will carry out software upgrades on our core router at Bristol Telephone Exchange. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Tuesday 15th August 22:00 – Wednesday 16th August 06:00 2023
During the above window, we will carry out software upgrades on our core router at Columbo House, London. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Tuesday 15th August 23:00 – Wednesday 16th August 02:00
During the above window, we will decommission our NNI between lee1590-rtr-1 and lee116-rtr-1. Any services currently terminating at lee1590 will be migrated to lee116, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.
We apologise in advance for any inconvenience caused.
Jamie Smith says: This work is now starting
Jamie Smith says: This has now been completed.
Tuesday 8th August 22:00 – Wednesday 9th August 06:00 2023
During the above window, we will carry out software upgrades on our core router at Stepney Green Exchange, London. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Monday 17th July 2023 21:00 – Tuesday 18th July 2023 06:00
During the above window, we will carry out emergency software upgrades on our core router at Equinix, Manchester. This is required to address a fault that has developed following the previous planned work on 12/07/2023. All directly connected services will experience an outage of up to 4 hours. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
The change window has been extended to 08:00 to allow engineers additional time to address an unforeseen complication.
We have observed an unexpected line card failure during this upgrade, which has resulted in a sustained loss of all services connected to lon55-rtr-1. A support ticket has been raised with our vendor, and a replacement is being arranged. Next update due for 08:00.
Our Major Incident process has been invoked and we are manging this incident with appropriate resolver groups.
All regular Major Incidents updates will be provided to you via the incident you have raised into the CityFibre Service Desk.
If you have not raised an incident but are just looking for the latest update and progress, please log into our Customer Portal
https://portal.cityfibre.com/
If you do not have access to this Portal please request Account Set Up through by sending an email to our Service Management team service.management@cityfibre.com
Thank you