Wednesday 12th April 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router in Birmingham. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Thursday 30th March 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router in Milton Keynes. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 15th March 00:00 – 06:00
During the above window, we will carry out a software upgrade on our core router in Telford. This emergency work is required to address a problem observed following previous maintenance on this node on 28/02/2023. A reboot will be performed and all directly connected services will experience an outage of approximately 30 minutes. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise for the short notice, and for any inconvenience caused.
Thursday 9th March 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router at Columbo House, London. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Adam Wilson says: This work has been postponed. An updated maintenance window will be published in due course.
Tuesday 7th March 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router in Milton Keynes. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Adam Wilson says: This work has been postponed. An updated maintenance window will be published in due course.
Tuesday 28th February 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router in Telford. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Adam Wilson says: Work commencing now
Adam Wilson says: Work has ended.
Wednesday 5th October 2022 00:00 – 02:00
During the above window we will be conducting an emergency reload of this device to resolve a software issue. Any xDSL sessions that currently land on this device will be disconnected, but will be able to reconnect to other available devices in the pool. We apologise in advance for any disruption this may cause.
Friday 26th August 2022 20:00 – 22:00
During the above window we will be carrying out an emergency reload of lon4-rtr-2 to resolve an issue with the device. Any directly connected customers will see a brief outage during the works. This will be limited to a subset of off-net Virgin Media tails that are delivered to this location. Additionally, some PWAN and Managed EWCS xDSL users may see sessions drop and re-establish.
We apologise for the short notice and any inconvenience this may cause.
Tuesday 19th April 2022 00:01 – 06:00
During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:
Peterborough, Plymouth, Portsmouth, Reading, Southend-on-Sea, Sheffield, Slough, Stirling, Swindon, Wakefield
During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.
Friday 15th April 2022 00:01 – 06:00
During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:
Milton Keynes, Northampton, Nottingham
During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.
The work has been completed.