Wednesday 12th January 2022 22:00 – Thursday 13th January 2022 06:00
During the above window the third-party supplier Vodafone will be carrying out intrusive testing and reloading their network termination equipment. Some customers handed over in Sov House will experience an outage during the maintenance window. This is rescheduled work from 17/12/21
We apologise for the short notice and any inconvenience this may cause.
Tuesday 14 December 00:00 – 02:00
CityFibre will be undertaking emergency maintenance work within the above window. This work will require the power feed to be moved on a single fed device.
There is only one device effected by the work, the core network devices should not be affected by this change. However due to the nature of work ongoing in the rack all equipment should be considered at risk.
The customers directly connected into the equipment effected by the work will experience a small period of downtime and should have received communication of this change.
2021-11-24 08:00 – 20:00.
During the above window we will be completing non-service affecting maintenance on the mains power feed into this FEx.
This work is not expected to impact any services due to backup power supply in place.
Wednesday 10/11/2021 08:00 – Friday 12/11/2021 18:00
During the above window we will be completing non-service affecting maintenance on the PDU Racks in the FEx.
This work is not expected to impact any services due to backup power supply in place.
Monday 01/11/2021 08:00 – Thursday 04/11/2021 18:00
During the above window we will be completing non-service affecting maintenance on the PDU Racks in the FEx.
This work is not expected to impact any services due to backup power supply in place.
Due to some system errors with our 3rd party Voice Platform, the 03301003551 phone line can’t be reached at the moment.
Should you wish to contact us, please submit an email to service.desk@cityfibre.com.
Apologies for any inconvenience this may cause.
Tuesday 21/09/2021 08:00 – 20:00
During the above window we will be completing non-service affecting maintenance on the mains power feed into this FEx.
This work is not expected to impact any services due to backup power supply in place.
Monday 27th September 2021 20:00 – Tuesday
28th September 2021 08:00
During the above window CityFibre will be carrying out maintenance on a fibre joint between Birmingham & Coventry.
Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Birmingham. As a result, all services in Birmingham should be considered to be at risk during this period.
Aiden Spencer says: This has been cancelled and will be rearranged.
Thursday 03/09/2021 08:00 – 20:00
During the above window we will be completing none serving affecting maintenance on the mains power feed into this FEx.
This work is not expected to impact any services due to backup power supply in place.
Wednesday 11/08/2021 19:00 – Thursday 12/08/2021 01:00
During the above window we will be completing some none service affecting maintenance on a circuit terminating on SLO2. We will be moving the remote end of this circuit from Lon4 to Lon5
This activity is not expected to impact any live services due to having resilient links for the traffic to traverse.
The issue affecting inbound calls to 03301003551 is still ongoing, our VOIP platform provider is working with the carrier service provider to identify the problem.
This has now been fixed, the Technical Support phone line 03301003551 is available for use.
Apologies for any inconveniencies this may have caused.