Archive for the ‘Uncategorized’ Category

Incident – SKY Leased lined Outage

Posted: Thursday, October 29th, 2020 at 02:45 by jbiddulph

Good Morning.

We are currently seeing a large number of SKY leased line circuits offline. At this moment in time, this is under investigation and we are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.

  1. jbiddulph says:

    Good Morning.

    The majority of the circuits appear to now be restored.

    Investigations are currently still underway to identify the cause of this outage.

    Further updates will follow when available.

  2. jbiddulph says:

    Good Morning.

    We have had confirmation from the supplier that this was part of a maintenance change on the SKY side of an ENNI. All services on this ENNI were unexpectedly taken offline as a result.

    We are now pushing for the specific details and RFO for the unplanned outage.

    Further updates will follow when available.

  3. jbiddulph says:

    Good Morning.

    The supplier has confirmed the outage that took place was due to the movement of circuits on their side to a Device Card. This was to enable further services for their hardware, but unfortunately due to the lack of awareness made to ourselves, this was an unexpected outage.

    We have full confirmation that all services involved are now back online and restored.

    If you have any services that you believe to be related to this, please fully re-boot the service and re-test the service. If you are having continued issues after this, please contact the Technical Support Department.

Incident: Virgin Media Leased Lines

Posted: Thursday, October 15th, 2020 at 18:05 by Jonathan Clarke

We are currently seeing a number of Virgin Media leased line circuits as down. These circuits appear to be in the Birmingham area at present. We are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.

  1. Jonathan Clarke says:

    Suppliers has advised that this is already a known issue. Engineers are currently on route to site and their current ETA is 18:15, for further investigation.

    Virgin media are proactively updating us again at 18:45.

    Further updates will be provided when available.

  2. Jonathan Clarke says:

    Suppliers has advised that the engineer is now on site.

    ETA is 19:30

    Further updates will be provided when available.

  3. Jonathan Clarke says:

    Suppliers are now seeing services restored. Their engineer is still on site working on this issue.

    When we have confirmation from them that that the issue is fully resolved we will update you again.

    Services should still be considered at risk until we have had confirmation.

  4. Matthew Davies says:

    Our suppliers have now advised that work has now been completed, and these circuits should no longer be at risk.

    They advised the below work has been carried out:

    A high level transmission card was reseated which restored services.

    If you have a service that is still down, please reboot the equipment on site and contact the support department after this has been done.

Planned Work: BT Slough, kingston.core & colindale.core

Posted: Tuesday, October 6th, 2020 at 14:33 by Iain Beveridge

Thursday 29th October 2020, 21:00 – Friday 30th October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Slough TE requires both the ATS and UPS to be refreshed. Although only Slough is directly effected due to network design customers with services on Kingston & Colindale core’s should also be considered at risk.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Planned Work: Update to firmware openstack routes

Posted: Tuesday, September 15th, 2020 at 15:11 by Iain Beveridge

Monday 21st September 2020 22:00:00 – 23:00:00

During the above window we are carrying out some essential maintenance on our network hardware to improve its reliability and performance. During this window our Mirada platform will be unavailable.

Planned Work: Peterborough TE

Posted: Wednesday, September 9th, 2020 at 08:42 by Iain Beveridge

Thursday 15th October 2020, 21:00 – Friday 16th October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Peterborough TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Planned Work: Milton Keynes POP

Posted: Wednesday, August 26th, 2020 at 10:01 by Iain Beveridge

Thursday 1st October 2020, 21:00 – Friday 2nd October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Milton Keynes TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Emergency Work: Cardiff POP

Posted: Tuesday, August 25th, 2020 at 15:08 by Iain Beveridge

Friday 28th August 2020, 00:00 – 02:00

After a power check within Cardiff POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window whilst a UPS is swapped within the rack. The core network router is not in this rack and not expected to experience any loss of service, customers with circuits terminating in Cardiff BT POP should be considered at risk only as the work should be able to be completed with no disruption to service.

  1. Robin Posadas says:

    Work now commencing.

  2. Robin Posadas says:

    Work now completed.

Planned Work: Wolverhampton POP

Posted: Wednesday, August 19th, 2020 at 16:01 by Iain Beveridge

Thursday 17th September 2020, 21:00 – Friday 18th September 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Wolverhampton TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

  1. Naz says:

    work is now commencing

  2. Naz says:

    Work is now completed

Planned Work: Wolverhampton POP

Posted: Wednesday, August 19th, 2020 at 15:47 by Iain Beveridge

Thursday 10th September 2020, 21:00 – Friday 11th September 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Wolverhampton TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Planned Work: Birmingham TE.

Posted: Wednesday, August 19th, 2020 at 15:45 by Iain Beveridge

Thursday 3rd September 2020, 21:00 – Friday 4th September 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Birmingham TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

  1. Naz says:

    Work is now commencing

  2. Naz says:

    Work has been completed