From Monday 20th July 2020 19:00 – 02:00, Nightly until Friday 30th July 2020.

Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.

A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.

If you require any additional information, please contact the Service Desk at Service.desk@cityfibre.com

Thursday 16th July 2020, 22:00 – 23:59

After a power check within Bristol POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which may require the power feeds to be moved, whilst a UPS is swapped within the rack. The core network router is not expected to experience any loss of service.

Wednesday 29th July 2020, 21:00 – Thursday 30th July 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Birmingham TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Tuesday 7th July 2020, 22:00 – 23:59

After a power check within Bristol POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which may require the power feeds to be moved, whilst a UPS is swapped within the rack. The core network router is not expected to experience any loss of service.

We have experienced a loss of connectivity to our equipment in our Bristol POP. Between 02:50 – 03:00. Currently all services have been restored. Engineers are investigating. Further updates will be provided as and when they become available.

Tuesday 23 June 23:00 – 23:15

Memory fragmentation has been detected in one of the Interxion stack switches, This is causing intermittent connectivity to some customer firewalls.

The device will have an emergency reboot at 23:00 to clear the issue. This will cause a brief outage with some none HA devices.

An update will be posted on completion of the work.

Friday 19th June 2020  00:00 – 02:00

During the above window our colocation provider will be undertaking work to one of the power feeds that supplies our suite. During this window the core will be running on one power feed, no outage is anticipated due to work undertaken in an earlier window to provide better power resilience but it should be considered at risk.

Thursday 18th June 2020  12:00 – 14:00

During the above window our colocation provider will be swapping one of the power feeds to the suite to a new source. This is to prevent a future total outage while work to increase reliability of the power to the suite is undertaken. During this window the core will be running on one power feed no outage is anticipated but it should be considered at risk.

Thursday 25th June 2020  00:01 – 07:00

During the above window, please be aware that we are carrying out some essential planned maintenance at Leeds, Quarry Hill.

The work is a Network Diversion and Customers will experience an outage during the maintenance window.