Tuesday 30th June 2020 00:00 – 06:00
During the above window, Western Power Distribution will be carrying out work that may cause downtime on the core link between Exeter and Bristol. Traffic will route via alternative paths however there will be reduced redundancy to the Exeter and Plymouth sites.
Thursday 11th June 2020, 00:01 – 01:30
After a power check within Columbo POP, BT identified an issue with part of the power infrastructure within one of our racks.
Therefore, BT will be undertaking emergency maintenance work in the above window which will require the power feeds to be moved, whilst an ATS is swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Daniel Jones says: An engineer is en-route to site to rectify the issue.
Aiden Spencer says: The issue is now resolved, equipment has been replaced and no customers were impacted.
Friday 5th June 2019, 00:01 – 07:59
During the above window CityFibre will be carrying out an emergency maintenance on a Fibre joint between Reading & Bracknell.
Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Bracknell. As a result, all services in Bracknell should be considered to be at risk during this period.
Monday 4th May 2020 21:00 – 21:10
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We are currently aware of an issue affecting authentication on L2TP broadband circuits. Engineers are already engaged and are investigating.
Further updates will be provided as and when they become available.
david labouchardiere says: Engineers confirm service has now been restored. Please ask any customers still having issues to reboot their router before contacting the service desk. We apologise for any inconvenience caused.
Aiden Spencer says: Engineers have completed troubleshooting and have identified a hardware failure. New hardware is en-route to site and will be installed upon arrival, expected within the next 2 hours.
Aiden Spencer says: The issue has been resolved and the services have now been restored.
We are currently seeing a number of Virgin Media circuits down. Suppliers have advised that this due to cable damage-causing wider network issues.
Suppliers have advised that engineers are at the location and fibre splicing is taking place.
Further updates will be provided on an hourly basis.
Jonathan Clarke says: Suppliers have advised that two cables have been damaged, 96f and 160f.
Current Situation:
Work has commenced on the 160f to restore critical services.
A cable gang is due onsite by 8:30 am with 2km of cable to replace the existing 96f.
Next steps:
New 96f cable to be pulled and spliced.
Further updates to follow.
david labouchardiere says: The supplier advises that work continues on the 160f to restore critical services(blue light etc)
The original 96f still remains unavailable. We have received confirmation that the cable gang has arrived on-site and have begun their prep work to replace the existing 96f.
Next steps
New 96f cable to be pulled and spliced. A splicer has now arrived on-site to replace the existing splicer with further splicing resource still expected to arrive at 11am .
Further updates to follow
david labouchardiere says: The supplier had updated to advise that work continues on the 160f to restore services. They have seen a large number of these services come back online but there is still further work to be done on the remaining fibre tubes on this 160F Fibre.
The original 96f still remains unavailable. The cable gang have been working on this issue all morning with splice work now beginning on the impacted 96F.
We will continue to provide updates once available
david labouchardiere says: The supplier advises that resplicing work is still underway with engineers continuing to work to restore services. We will continue to provide updates once they are made available
david labouchardiere says: The supplier has advised that the fibre repair work has been completed. Any circuits still offline should try rebooting their equipment before contacting the service desk for further assistance
All work completed within the window without any unexpected downtime.