Wednesday 26th April 00:00 – 02:00

During the above window, we will be carrying out a configuration change on our Virgin Media Interconnect at Telehouse West (lon5-rtr-3). This change is required to support delivery of new services. All Virgin Media ethernet services terminating at this location will experience an outage of up to 30 minutes during the work.

We apologise in advance for any inconvenience.

Wednesday 26th April 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Birmingham. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Wednesday 12th April 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Birmingham. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Wednesday 5th April 2023 00:00 – 05:00

During the above window we will be carrying out service affecting upgrades to two of our PWAN Infrastructure devices located within Interxion Datacenter (pwan-nx.inx.edge & pwan-nx2.inx.edge) this is due to a critical firmware bug on the SSD’s within these devices.

During this window an outage will occur to any PWAN customers who have managed or unmanged firewalls (Standalone & HA), psudowires or cross connects terminating on these devices.

We expect no longer than a 60 minute outage per PWAN however the full duration of the maintenance window should be accounted for.

We apologise for any inconvenience this may cause

Thursday 30th March 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Milton Keynes. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Wednesday 15th March 00:00 – 06:00

During the above window, we will carry out a software upgrade on our core router in Telford. This emergency work is required to address a problem observed following previous maintenance on this node on 28/02/2023. A reboot will be performed and all directly connected services will experience an outage of approximately 30 minutes. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise for the short notice, and for any inconvenience caused.

Friday 24th Feb

BT Locate are currently on-site carrying out an Emergency Power Change over. We are currently observing a loss of service to a small number of EAD circuits. The site should be considered at risk for the duration of this works.

BT have advised this work is due to complete at approx 16:00

Thursday 9th March 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router at Columbo House, London. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 7th March 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Milton Keynes. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 28th February 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Telford. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.