Archive for March 18th, 2020

Incident: slo24-rtr-1

Posted: Wednesday, March 18th, 2020 at 14:40 by Adam Heath
We are currently aware of an issue affecting the slo24-rtr-1 PE. Initial diagnostics indicate a line card failure. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

Posted in Incidents | 2 Comments »

  1. Aiden Spencer says:
    March 18, 2020 at 16:36

    Engineers have completed troubleshooting and have identified a hardware failure. New hardware is en-route to site and will be installed upon arrival, expected within the next 2 hours.

  2. Aiden Spencer says:
    March 18, 2020 at 19:28

    The issue has been resolved and the services have now been restored.