Archive for June, 2020

Incident: Bristol POP

Posted: Thursday, June 25th, 2020 at 03:56 by Robin Posadas

We have experienced a loss of connectivity to our equipment in our Bristol POP. Between 02:50 – 03:00. Currently all services have been restored. Engineers are investigating. Further updates will be provided as and when they become available.

  1. Alistair Patterson says:

    This incident was due to a power issue within the pop. This was raised to our supplier at the time who are continuing to investigate the root cause. A further update will be provided when available.

Emergency Work: interxion2.edge switch stack reboot

Posted: Tuesday, June 23rd, 2020 at 17:48 by Richard Blunt

Tuesday 23 June 23:00 – 23:15

Memory fragmentation has been detected in one of the Interxion stack switches, This is causing intermittent connectivity to some customer firewalls.

The device will have an emergency reboot at 23:00 to clear the issue. This will cause a brief outage with some none HA devices.

 

An update will be posted on completion of the work.

  1. Richard Blunt says:

    Scheduled reboot completed successfully.

At Risk: goswell.core

Posted: Thursday, June 18th, 2020 at 11:51 by Iain Beveridge

Friday 19th June 2020  00:00 – 02:00

During the above window our colocation provider will be undertaking work to one of the power feeds that supplies our suite. During this window the core will be running on one power feed, no outage is anticipated due to work undertaken in an earlier window to provide better power resilience but it should be considered at risk.

At Risk: goswell.core

Posted: Thursday, June 18th, 2020 at 11:41 by Iain Beveridge

Thursday 18th June 2020  12:00 – 14:00

During the above window our colocation provider will be swapping one of the power feeds to the suite to a new source. This is to prevent a future total outage while work to increase reliability of the power to the suite is undertaken. During this window the core will be running on one power feed no outage is anticipated but it should be considered at risk.

Incident: Goswell Core

Posted: Friday, June 12th, 2020 at 04:58 by Matthew Davies
We have experienced a loss of connectivity to our Goswell core. This has been raised with our colocation providers, and their initial diagnostics suggest a wider power issue to be the cause.  Investigations are ongoing, and further updates will be provided when available.
  1. Matthew Davies says:

    Our colocation providers have confirmed a power outage at our Goswell POP. Engineers are working to restore power and a further update will be provided when available.

  2. Matthew Davies says:

    Our colocation providers have restored power at our Goswell POP. We apologise for any inconvenience caused.

Planned Maintenance: Quarry Hill, Leeds

Posted: Thursday, June 11th, 2020 at 15:15 by Iain Beveridge

Thursday 25th June 2020  00:01 – 07:00

During the above window, please be aware that we are carrying out some essential planned maintenance at Leeds, Quarry Hill.

The work is a Network Diversion and Customers will experience an outage during the maintenance window.

At Risk: Exeter & Plymouth

Posted: Wednesday, June 10th, 2020 at 11:20 by Jordan Coleman

Tuesday 30th June 2020 00:00 – 06:00

During the above window, Western Power Distribution will be carrying out work that may cause downtime on the core link between Exeter and Bristol. Traffic will route via alternative paths however there will be reduced redundancy to the Exeter and Plymouth sites.

Emergency Work: columbo.core lon55

Posted: Tuesday, June 9th, 2020 at 14:51 by Iain Beveridge

Thursday 11th June 2020, 00:01 – 01:30

After a power check within Columbo POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which will require the power feeds to be moved, whilst an ATS is swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

  1. All work completed within the window without any unexpected downtime.

At Risk: Columbo POP

Posted: Tuesday, June 2nd, 2020 at 12:17 by Daniel Jones
We have identified an issue via network monitoring. Engineers are working to resolve the issue.
Site is at risk until further notice.
  1. Daniel Jones says:

    An engineer is en-route to site to rectify the issue.

  2. Aiden Spencer says:

    The issue is now resolved, equipment has been replaced and no customers were impacted.

Emergency Maintenance: Fibre joint between Reading & Bracknell

Posted: Monday, June 1st, 2020 at 10:29 by Gurinder Bansal

Friday 5th June 2019, 00:01 – 07:59

During the above window CityFibre will be carrying out an emergency maintenance on a Fibre joint between Reading & Bracknell.

Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Bracknell. As a result, all services in Bracknell should be considered to be at risk during this period.