From Friday 31st July 2020 19:00 – 02:00, Nightly until Wednesday 12th August 2020.
Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.
A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.
If you require any additional information, please contact the Service Desk at Service.desk@cityfibre.com
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Suppliers have advised that diagnostics show their management kit unreachable due to which services are impacted. Vodafone have proactively escalated to Level 1 to expedite the fault and restoration of the services.
Further updates will be provided when available.
Suppliers have advised that a field engineer has been dispatched to investigate, the ETA for the engineer is 18:30.
Further updates will be provided when available.
Suppliers have advised that the field engineer recently dispatched to investigate has been delayed and therefore, the ETA is now 19:30
We apologise for the delay and we will give further updates when provided.
Suppliers have advised that the field engineer has arrived on site to complete investigations.
Further updates will be provided when available.
Suppliers advise investigations are still ongoing and we are awaiting further updates.
Thank you for you patience.
Suppliers advise that the field engineer has been investigating with a 2nd Line Engineer. We have been advised that their equipment is unable to pass traffic and they suspect a line card issue. Suppliers transmission team has been engaged and a resolution is being attempted.
Suppliers advise that the transmission team has ordered a spare line card for replacement. ETA for the spare card to arrive at the site is 60 minutes. We are proactively monitoring for further updates. When a further update is obtained, we will update you again.
We appreciate your patience regarding the incident.
Engineers are continuing to work on this incident, we are awaiting a further update. Once obtained, we will update you again.
Suppliers have replaced the line card and confirmed that the issue is resolved. We are now seeing our managed routers back online.
If you have any further issues, please reboot the equipment and if after, the issue persists please call us.
We appreciate your patience and apologise for any inconvenience caused.