Archive for August 10th, 2020

Incident: Virgin Media leased lines

Posted: Monday, August 10th, 2020 at 17:14 by Jonathan Clarke

We are currently seeing a number of Virgin Media leased line circuits as down. We are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.

Posted in Uncategorized | 5 Comments »

  1. Jonathan Clarke says:
    August 10, 2020 at 17:46

    We can see that the circuits have now reconnected, We would advise rebooting equipment if the issue remains. Diagnostics are still being performed to ascertain why this drop occurred.

    Further updates will be provided when available.

  2. Jonathan Clarke says:
    August 10, 2020 at 18:28

    Following further diagnostics and reports, we can see the circuits have reconnected, however, some circuits are unable to break out.

    We are continuing to investigate this and we will update you again when we have any further information.

  3. Jonathan Clarke says:
    August 10, 2020 at 19:03

    Suppliers has confirmed that they are suffering with packet loss on their link that provides for the circuits having breakout problems.

    This is being investigated by Virgin Media and we are now awaiting an update from them.

    Further updates will be provided when available. We appreciate your patience regarding the fault.

  4. Jonathan Clarke says:
    August 10, 2020 at 20:04

    Suppliers has confirmed an engineer attended site and resolved issue with the packet loss, they are monitoring the connection, however, believe this to be resolved.

    We are now awaiting restoration confirmation and we can update you. We apologise for the inconvenience cause to you and your customers.

  5. Chris McDonald says:
    August 10, 2020 at 22:28

    Virgin Media have confirmed that service is fully restored. There was a card failure and their engineer has been to site to replace the faulty card.