Incident: Virgin Media Leased Lines
Posted: Thursday, October 15th, 2020 at 18:05 by Jonathan Clarke
We are currently seeing a number of Virgin Media leased line circuits as down. These circuits appear to be in the Birmingham area at present. We are currently in correspondence with suppliers for diagnostics.
Further updates will be provided when available.
Suppliers has advised that this is already a known issue. Engineers are currently on route to site and their current ETA is 18:15, for further investigation.
Virgin media are proactively updating us again at 18:45.
Further updates will be provided when available.
Suppliers has advised that the engineer is now on site.
ETA is 19:30
Further updates will be provided when available.
Suppliers are now seeing services restored. Their engineer is still on site working on this issue.
When we have confirmation from them that that the issue is fully resolved we will update you again.
Services should still be considered at risk until we have had confirmation.
Our suppliers have now advised that work has now been completed, and these circuits should no longer be at risk.
They advised the below work has been carried out:
A high level transmission card was reseated which restored services.
If you have a service that is still down, please reboot the equipment on site and contact the support department after this has been done.