We are currently aware of an incident affecting leased line connections in the Portsmouth area. This is being looked into by our NOC team and engineers are on site to try and resolve this as soon as possible.
Further updates will follow as and when they become available and we apologise for any inconvenience caused.
Archive for November, 2020
Portsmouth outage – 28/11/2020
Posted: Saturday, November 28th, 2020 at 16:17 by Lucy JordanIncident: Virgin Media leased lines
Posted: Thursday, November 26th, 2020 at 07:12 by Jonathan ClarkeWe are currently aware of an incident affecting Virgin Media leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided in the next hour.
Planned Work: Faraday TE
Posted: Tuesday, November 24th, 2020 at 16:52 by Iain BeveridgeThursday 10th December 2020, 21:00 – Friday 11th December 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, The above TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.
Incident: Interxion.edge
Posted: Tuesday, November 24th, 2020 at 13:09 by Jordan GardnerWe have just observed a temporary loss of service on our Interxion.edge device which has interrupted internet breakout for some PWAN customers.
Services are now restored and engineers are investigating the root cause. We apologise for any inconvenience this has caused.
Planned Work: Manchester TE
Posted: Tuesday, November 24th, 2020 at 13:01 by Iain BeveridgeThursday 3rd December 2020, 21:00 – Friday 4th December 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, The above TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.
Planned Work: Columbo TE
Posted: Wednesday, November 11th, 2020 at 12:21 by Iain BeveridgeThursday 26th November 2020, 21:00 – Friday 27th November 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, The above TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.
Planned Work: Glasgow TE
Posted: Wednesday, November 11th, 2020 at 12:15 by Iain BeveridgeThursday 19th November 2020, 21:00 – Friday 20th November 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, The above TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.
Incident: Vodafone leased lines
Posted: Wednesday, November 11th, 2020 at 11:52 by david labouchardiereWe are currently aware of an incident affecting Vodafone leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided in the next hour.
DSL Packet Loss
Posted: Friday, November 6th, 2020 at 10:55 by jbiddulphWe are aware of a wide-spread packet loss issue following an outage instance that occurred last night. This is being thoroughly investigated for a resolution for as soon as possible.
Further updates will follow as and when they become available and we apologise for any inconvenience caused.
DSL Connectivity
Posted: Thursday, November 5th, 2020 at 23:35 by Ryan BerrisfordWe are currently aware of an issue affecting DSL connectivity. Initial indications suggest services have synchronisation but no PPP authentication. Technical escalation points have been engaged and an investigation is underway.
Further updates will follow as and when they become available and we apologise for any inconvenience caused.
This is still being investigated. However, we expect a Nokia engineer on site at approx 18:45 this evening and a replacement card will hopefully help to resolve the issue. Further work is ongoing with the current engineer on site, to try and restore links in the meantime.
We are currently still awaiting a part to be delivered so we can restore complete service. This was unfortunately delayed and is due to arrive for 9:30PM. Since the previous engineer has had to be relieved due to working on this issue since 8AM, we are also dispatching a new engineer to help fix the fault.
In the meantime, we are continuously working on trying to restore this remotely. A further update will follow promptly when available.
All Services should now be restored. We are seeing the core device that was offline for this to now be online.
A full RFO will be provided at a later time to advise of the fault cause, and fix. If you have any further issues, we advise to fully re-boot all services.