Archive for September, 2021

Planned Works: Glasgow GLA1209 ?

Posted: Tuesday, September 21st, 2021 at 15:59 by Iain Beveridge

Friday 08/10/2021 08:00 – 18:00

During the above window we will be completing non-service affecting maintenance on the power PDUs at this POP Site.

This work is not expected to impact any services due to backup power supply in place.

Technical Support Phone Unavailable

Posted: Monday, September 20th, 2021 at 22:19 by Bogdan Voda

Due to some system errors with our 3rd party Voice Platform, the 03301003551 phone line can’t be reached at the moment.

Should you wish to contact us, please submit an email to service.desk@cityfibre.com.

Apologies for any inconvenience this may cause.

  1. The issue affecting inbound calls to 03301003551 is still ongoing, our VOIP platform provider is working with the carrier service provider to identify the problem.

  2. Bogdan Voda says:

    This has now been fixed, the Technical Support phone line 03301003551 is available for use.

    Apologies for any inconveniencies this may have caused.

Planned Works: Cheltenham CLH19

Posted: Wednesday, September 15th, 2021 at 12:25 by Jordan Gardner

Tuesday 21/09/2021 08:00 – 20:00

During the above window we will be completing non-service affecting maintenance on the mains power feed into this FEx.

This work is not expected to impact any services due to backup power supply in place.

Emergency Works: Coventry

Posted: Thursday, September 2nd, 2021 at 14:32 by Iain Beveridge

Thursday 09/09/2021 00:01 – 04:00

During the above window we will be carrying out emergency maintenance work on Arundel Road, Coventry. This is to resolve a fault on a cable which is currently putting services at risk.

Customers will experience an outage during the maintenance window. We will do our best to complete maintenance work quickly and with as little disruption as possible.

Apologies for any inconvenience it may cause.