Archive for July, 2023

Emergency Maintenance: man191-rtr-1

Posted: Monday, July 17th, 2023 at 19:40 by Adam Wilson

Monday 17th July 2023 21:00 – Tuesday 18th July 2023 06:00

During the above window, we will carry out emergency software upgrades on our core router at Equinix, Manchester. This is required to address a fault that has developed following the previous planned work on 12/07/2023. All directly connected services will experience an outage of up to 4 hours. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Emergency Maintenance: man191-rtr-1

Posted: Friday, July 14th, 2023 at 18:49 by Jamie Smith

Friday 14th July 2023 19:00 – 20:00

During the above window, we will be carrying out a reboot of our core router in Manchester. This is required to address a memory issue being observed on the device.

All services currently terminated in this location will be subject to downtime. Services Include Leased lines, Wholesale handoff, Transit, EWCS & Psuedowires.

All other traffic that would normally route through this location will take alternative paths.

  1. Jamie Smith says:

    This is now starting

Emergency Maintenance: man191-rtr-1

Posted: Tuesday, July 11th, 2023 at 17:08 by Adam Wilson

Wednesday 12th July 2023 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router at Equinix, Manchester. This is required to address a suspected bug, affecting BGP functionality. All directly connected services will experience an outage of up to 3 hours. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Emergency Joints Works Leeds Area

Posted: Sunday, July 2nd, 2023 at 16:55 by Dan Gluch

Saturday 1st July 00:01am – Tuesday 4th July 23:59:59pm

CityFibre are aware that some customers may be experiencing an unexpected service outage in the Leeds area. Please be aware that there are currently significant planned works ongoing in the area (Reference CHG0078467) between 00:01 on Saturday the 1st of July and 23:59 on the Tuesday the 4th of July. These works are required to address at risk infrastructure to reduce the likelihood of future unexpected service outages and to provide additional capacity.

We have endeavoured to issue advance notice to all customers. In the event you experience a service outage in the area between these times, please check change notifications prior to contacting our Technical Service Centre. Should you not have been notified and are experiencing an unexpected service outage, we apologise for this and ask that you notify our TSC of your service details in order to determine whether related to the works or a coincidental fault.

Current status as of 16:00 02/07/2023: 

Our field Teams have completed splicing activity in two of the three locations. Works are ongoing in the last location and additional teams are attending field splitters for testing with remote support from our TSC. It is not possible to provide specific timings or estimated times of customer restoration at this time however we anticipate that the majority of services will be restored by lunchtime Monday 03/07/2023. We ask that any customers who remain down at that time complete reboots of their equipment before contacting the TSC. Any services still down beyond that time will be investigated by our field team with the support of our ERS partner and TSC.