Monday 09/08/2021 06:00 – Friday 20/08/2021 16:00
During the above window we will be carrying out maintenance work to replace a number of faulty Network joints in Southend.
Services will be placed At Risk during the maintenance window and any customers who will experience a total loss of service will be contacted separately.
Wednesday 2021-07-07 20:00:00 – 23:00:00
During this window we will be completing essential emergency maintenance on multiple core devices in the northern part of the network.
No service impact is anticipated.
Tuesday 13/07/2021 08:00 – 13/07/2021 20:00
During the above window we will be carrying out none service effecting maintenance at DD49 (Kilspindie Street) to bring the site specification up to date.
This activity is not expected to impact any live services.
During the above window we will be carrying out none service effecting maintenance at WK142 to bring the site specification up to date.
This activity is not expected to impact any live services.
Thursday 17/06/2021 20:00 – Thursday 17/06/2021 23:59
During the above window we will be completing some none service affecting maintenance on circuits passing our core routers in Newcastle.
This activity is not expected to impact any live services.
Wednesday 09/06/2021 2021 01:00 – Wednesday 09/06/2021 2021 05:00
During the above window we will be replacing the core router in PB1244, this is off the back of a TAC case we raised after a previous router replacement.
The work will effect all users connected to PB1244 and any users connected from PB1344 through PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.
Robin Posadas says: Work commencing
Robin Posadas says: Work completed
Monday 10/05/2021 2021 00:01 – Monday 10/05/2021 2021 05:00
During the above window we will be replacing the core router in PB1244, this is off the back of a TAC case we raised after a previous router replacement.
The work will effect all users connected to PB1244 and any users connected from PB1344 through PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.
Robin Posadas says: Work commencing.
Robin Posadas says: Work completed
Wednesday 14th April 2021, 01:00 – 05:00
During the above window we will be performing maintenance work on our Telehouse-East managed EWCS DSL platform.
Customers can expect to see PPP sessions reconnect during this work.
Robin Posadas says: Work Starting
Robin Posadas says: Work Completed
All Major Incident notifications and updates will be posted within the unify portal here. https://support.cityfibre.com/networks
This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.
Please ensure you visit the new site and sign up to the unify portal receive any communications related to Major Incidents.
Friday 26th March 2021 00:01 – Friday 26th March 2021 03:00
Rescheduled from original window of Thursday 25th March 2021 00:01 – Thursday 25th March 2021 03:00
After recently replacing the above router on Tuesday 23rd February 2021 we have identified a need to reload the new equipment as we have an issue with an onboard 10gb port. The reload was recommended after raising a TAC case with hardware vendor support.
The work will take place during the above window and will effect all users connected to PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.
Adam Wilson says: Work is about to commence.
Adam Wilson says: This work is now complete.
This has been cancelled and will be rearranged.