From Wednesday 12th August 2020 19:00 – 02:00, Nightly until Friday 14th August 2020.
Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.
A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.
If you require any additional information, please contact the Service Desk at Service.desk@cityfibre.com
We can see that the circuits have now reconnected, We would advise rebooting equipment if the issue remains. Diagnostics are still being performed to ascertain why this drop occurred.
Further updates will be provided when available.
Following further diagnostics and reports, we can see the circuits have reconnected, however, some circuits are unable to break out.
We are continuing to investigate this and we will update you again when we have any further information.
Suppliers has confirmed that they are suffering with packet loss on their link that provides for the circuits having breakout problems.
This is being investigated by Virgin Media and we are now awaiting an update from them.
Further updates will be provided when available. We appreciate your patience regarding the fault.
Suppliers has confirmed an engineer attended site and resolved issue with the packet loss, they are monitoring the connection, however, believe this to be resolved.
We are now awaiting restoration confirmation and we can update you. We apologise for the inconvenience cause to you and your customers.
Virgin Media have confirmed that service is fully restored. There was a card failure and their engineer has been to site to replace the faulty card.