Monday 21st September 2020 22:00:00 – 23:00:00
During the above window we are carrying out some essential maintenance on our network hardware to improve its reliability and performance. During this window our Mirada platform will be unavailable.
Archive for September, 2020
Planned Work: Update to firmware openstack routes
Posted: Tuesday, September 15th, 2020 at 15:11 by Iain Beveridge
Incident: Leased lines in Sheffield, Peterborough and Nottingham
Posted: Tuesday, September 15th, 2020 at 12:03 by david labouchardiere
We are aware of an issue affecting leased lines in and around Sheffied, Peterborough and Nottingham. Our networking team are currently investigating the issue and further updates will be provided as soon as possible.
Cancelled: Planned Work: Newcastle TE
Posted: Wednesday, September 9th, 2020 at 11:48 by Iain Beveridge
Wednesday 30th October 2020, 00:01 – Wednesday 30th October 2020, 06:00
During the above window we will be undertaking the move of the core router in Newcastle TE to free up space within the rack. All customers directly connected to the box will receive downtime during this window.
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Above will be rescheduled accordingly.
Planned Work: Peterborough TE
Posted: Wednesday, September 9th, 2020 at 08:42 by Iain Beveridge
Thursday 15th October 2020, 21:00 – Friday 16th October 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Peterborough TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Planned Work: Peterborough TE
Posted: Wednesday, September 9th, 2020 at 08:41 by Iain Beveridge
Thursday 8th October 2020, 21:00 – Friday 9th October 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Peterborough TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Sheffield and Nottingham core routers are back online but we still have an issue in Peterborough. Engineers are being dispatched.
Engineers are expected on site at 1500
The Engineer is due to arrive on site imminently.
Engineer is now on site and investigations have begun
NOC have now gained access to the core router and have begun troubleshooting the issue.
Further updates to be published at 1730
Services have been restored. A reboot was required which has resulted in the data necessary to carry out further root cause analysis to be lost. A reboot in this instance was the last available option in order for us to restore service.
Due to this we will continue to monitor for the next 48hours.