Tuesday 15th August 22:00 – Wednesday 16th August 06:00 2023
During the above window, we will carry out software upgrades on our core router at Columbo House, London. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
The change window has been extended to 08:00 to allow engineers additional time to address an unforeseen complication.
We have observed an unexpected line card failure during this upgrade, which has resulted in a sustained loss of all services connected to lon55-rtr-1. A support ticket has been raised with our vendor, and a replacement is being arranged. Next update due for 08:00.
Our Major Incident process has been invoked and we are manging this incident with appropriate resolver groups.
All regular Major Incidents updates will be provided to you via the incident you have raised into the CityFibre Service Desk.
If you have not raised an incident but are just looking for the latest update and progress, please log into our Customer Portal
https://portal.cityfibre.com/
If you do not have access to this Portal please request Account Set Up through by sending an email to our Service Management team service.management@cityfibre.com
Thank you