Tuesday 15th August 22:00 – Wednesday 16th August 06:00 2023
During the above window, we will carry out software upgrades on our core router at Columbo House, London. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Tuesday 15th August 23:00 – Wednesday 16th August 02:00
During the above window, we will decommission our NNI between lee1590-rtr-1 and lee116-rtr-1. Any services currently terminating at lee1590 will be migrated to lee116, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.
We apologise in advance for any inconvenience caused.
Jamie Smith says: This work is now starting
Jamie Smith says: This has now been completed.
Tuesday 8th August 22:00 – Wednesday 9th August 06:00 2023
During the above window, we will carry out software upgrades on our core router at Stepney Green Exchange, London. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Monday 17th July 2023 21:00 – Tuesday 18th July 2023 06:00
During the above window, we will carry out emergency software upgrades on our core router at Equinix, Manchester. This is required to address a fault that has developed following the previous planned work on 12/07/2023. All directly connected services will experience an outage of up to 4 hours. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 12th July 2023 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router at Equinix, Manchester. This is required to address a suspected bug, affecting BGP functionality. All directly connected services will experience an outage of up to 3 hours. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Saturday 1st July 00:01am – Tuesday 4th July 23:59:59pm
CityFibre are aware that some customers may be experiencing an unexpected service outage in the Leeds area. Please be aware that there are currently significant planned works ongoing in the area (Reference CHG0078467) between 00:01 on Saturday the 1st of July and 23:59 on the Tuesday the 4th of July. These works are required to address at risk infrastructure to reduce the likelihood of future unexpected service outages and to provide additional capacity.
We have endeavoured to issue advance notice to all customers. In the event you experience a service outage in the area between these times, please check change notifications prior to contacting our Technical Service Centre. Should you not have been notified and are experiencing an unexpected service outage, we apologise for this and ask that you notify our TSC of your service details in order to determine whether related to the works or a coincidental fault.
Current status as of 16:00 02/07/2023:
Our field Teams have completed splicing activity in two of the three locations. Works are ongoing in the last location and additional teams are attending field splitters for testing with remote support from our TSC. It is not possible to provide specific timings or estimated times of customer restoration at this time however we anticipate that the majority of services will be restored by lunchtime Monday 03/07/2023. We ask that any customers who remain down at that time complete reboots of their equipment before contacting the TSC. Any services still down beyond that time will be investigated by our field team with the support of our ERS partner and TSC.
Saturday 1st July 2023 02:00 – 04:00
During the above window, we will be carrying out a reboot of our core router in Telehouse London. This is required to address a memory issue observed on the device. All directly connected services will experience an outage of up to 20minutes. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused
Wednesday 21st June 00:00 – 06:00
During the above window, we will carry a software upgrades on our core router at Equinix, Manchester. This is required to address a suspected bug, affecting BGP functionality. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 21st June 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router at Stepney Green Exchange, London. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Adam Wilson says: This work has been cancelled, and will be rescheduled.
Saturday 10th June 2023 00:00 – 02:00
During the above window, we will be carrying out a reboot of our core router in Manchester. This is required to address a memory issue observed on the device. All directly connected services will experience an outage of up to 15 minutes. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused
The change window has been extended to 08:00 to allow engineers additional time to address an unforeseen complication.
We have observed an unexpected line card failure during this upgrade, which has resulted in a sustained loss of all services connected to lon55-rtr-1. A support ticket has been raised with our vendor, and a replacement is being arranged. Next update due for 08:00.
Our Major Incident process has been invoked and we are manging this incident with appropriate resolver groups.
All regular Major Incidents updates will be provided to you via the incident you have raised into the CityFibre Service Desk.
If you have not raised an incident but are just looking for the latest update and progress, please log into our Customer Portal
https://portal.cityfibre.com/
If you do not have access to this Portal please request Account Set Up through by sending an email to our Service Management team service.management@cityfibre.com
Thank you