Monday 21st September 2020 22:00:00 – 23:00:00
During the above window we are carrying out some essential maintenance on our network hardware to improve its reliability and performance. During this window our Mirada platform will be unavailable.
We are aware of an issue affecting leased lines in and around Sheffied, Peterborough and Nottingham. Our networking team are currently investigating the issue and further updates will be provided as soon as possible.
Wednesday 30th October 2020, 00:01 – Wednesday 30th October 2020, 06:00
During the above window we will be undertaking the move of the core router in Newcastle TE to free up space within the rack. All customers directly connected to the box will receive downtime during this window.
Above will be rescheduled accordingly.
Thursday 15th October 2020, 21:00 – Friday 16th October 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Peterborough TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Thursday 8th October 2020, 21:00 – Friday 9th October 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Peterborough TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Thursday 1st October 2020, 21:00 – Friday 2nd October 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Milton Keynes TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Thursday 24th September 2020, 21:00 – Friday 25th September 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Milton Keynes TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Friday 28th August 2020, 00:00 – 02:00
After a power check within Cardiff POP, BT identified an issue with part of the power infrastructure within one of our racks.
Therefore, BT will be undertaking emergency maintenance work in the above window whilst a UPS is swapped within the rack. The core network router is not in this rack and not expected to experience any loss of service, customers with circuits terminating in Cardiff BT POP should be considered at risk only as the work should be able to be completed with no disruption to service.
Robin Posadas says: Work now commencing.
Robin Posadas says: Work now completed.
Thursday 17th September 2020, 21:00 – Friday 18th September 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Wolverhampton TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Naz says: work is now commencing
Naz says: Work is now completed
Thursday 10th September 2020, 21:00 – Friday 11th September 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Wolverhampton TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Sheffield and Nottingham core routers are back online but we still have an issue in Peterborough. Engineers are being dispatched.
Engineers are expected on site at 1500
The Engineer is due to arrive on site imminently.
Engineer is now on site and investigations have begun
NOC have now gained access to the core router and have begun troubleshooting the issue.
Further updates to be published at 1730
Services have been restored. A reboot was required which has resulted in the data necessary to carry out further root cause analysis to be lost. A reboot in this instance was the last available option in order for us to restore service.
Due to this we will continue to monitor for the next 48hours.