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Incident – SKY Leased Line Outage – 30-10-2020

Posted: Friday, October 30th, 2020 at 01:42 by jbiddulph

Good Morning.

We have had a large number of SKY circuits go offline for a period of 30 minutes early this morning. This has been due to unplanned works performed by SKY, but as of 00:55AM. All services should be restored.

We apologise in advance for the inconvenience caused. Given this happened yesterday and again this morning, we are taking further measures to ensure with the supplier there are no further unexpected works.

If you are experiencing any further issues since this morning’s works, please re-boot your service and proceed to call into the support desk if the issue remains.

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One Response to “Incident – SKY Leased Line Outage – 30-10-2020”

  1. Lucy Jordan says:
    October 30, 2020 at 15:33

    The above incident is part of a 5 day planned works, starting from 28/10/2020. The details of this disruption are below:-

    Change Summary: Wholesale Ethernet Planned Works Full Outage multiple circuits

    Type of Change: Planned
    Impact: Full outage to service
    Start Date: 26/10/2020 00:00:00 GMT
    End Date: 30/10/2020 06:00:00 GMT

    Reason for work: Maintenance-Third party work

    Apologies for any disruption this may case in the meantime.

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