Incident: Peterborough
Posted: Tuesday, February 23rd, 2021 at 11:02 by david labouchardiere
Following the incident yesterday we are still working on restoring service to the portion of customers who remain impacted in Peterborough. Engineers are continuing to troubleshoot and further updates will be provided in the next hour
We are still investigating this issue with our senior agents within the NOC team and will provide further updates in the next hour.
Based on NOC troubleshooting we have engaged engineer resources to attend the affected site and carry out further testing. We will provide a further update once we have an ETA for the engineer
Engineer resources have been arranged with an ETA of 16:00. We will provide a further update upon the engineers arrival.
Engineer resources have now arrived on-site where investigations have commenced. We will provide further updates in the next hour.
Engineer resource is on-site investigating the physical link between PB1344 and PB1244. We will provide further updates in the next hour
The link between PB1344 and PB1244 remains down where we are still seeing 1 way MAC betwenPB1344 and PB1244. The SFP and fibre on PB1344 and PB1244 link has been re-seated and cleaned.
We will continue to provide updates in the next hour.
A replacement ASR is on-site which at present is being installed where we are awaiting further feedback from the engineers on-site.
We will continue to provide updates in the next hour.
SPF swap has taken place at PB1244 where engineers are continuing to work at PB1344 and PB1244.
We will continue to provide updates in the next hour.
The link between PB1344 and PB1244 remains down. Engineers have attempted multiple optics on both PB1344 and PB1244 where the port still would not come up.
Next action is for the fault to be logged with Nokia TAC for PB1344.
We will continue to provide updates within the next 2 hours.
Our vendors are dispatching an engineer to replace a suspected faulty card in our PB1344-rtr-1 node.
ETA is 02:30. A further update will be provided upon the engineer’s arrival.
Engineer is on site and about to commence work. Update will follow upon completion of the task.
The card has been replaced, and we have collected further diagnostic information. We will confirm operational status once this has been reviewed by our vendor.
We believe this issue to now be resolved, and request that any affected users retest their service.
Please accept our apologies for any inconvenice that may have been caused.