Archive for November 5th, 2020

DSL Connectivity

Posted: Thursday, November 5th, 2020 at 23:35 by Ryan Berrisford

We are currently aware of an issue affecting DSL connectivity. Initial indications suggest services have synchronisation but no PPP authentication. Technical escalation points have been engaged and an investigation is underway.

Further updates will follow as and when they become available and we apologise for any inconvenience caused.

  1. Ryan Berrisford says:

    We can confirm that this incident is in relation to a planned change within the network that has had an unexpected impact on DSL customers. Engineers remain engaged and updates will be provided until incident resolution has been reached.

  2. Ryan Berrisford says:

    Service has been now been restored to the vast majority of customers and the major incident is declared as resolved. Any customers that still have DSL connectivity issues are advised to power-cycle their router before contacting the Technical Service Centre.

    We apologise for any inconvience caused by this incident.