Incident: Virgin Media leased lines
Posted: Thursday, November 26th, 2020 at 07:12 by Jonathan Clarke
We are currently aware of an incident affecting Virgin Media leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided in the next hour.
The supplier is currently investigating the issue. They advised that there appears to be an issue at Telehouse exchange. We are now awaiting a further update.
As soon as we have anything further, we will update you again.
In relation to the loss of service you are currently experiencing. Our supplier is still working hard to resolve these issues as a priority.
They have engineers on site continuing investigations into the loss and intermittent connections that are being experienced.
We will update you again in one hour
In relation to the loss of service you are currently experiencing: our supplier is still working hard to resolve these issues as a priority. Their engineers are on site continuing their investigations in to the intermittent loss of service and packet loss that you may be experiencing. We have chased for further details but unfortunately at present there is no further update.
We will update you again in one hour. Thank you for your continued patience.
Report received from our supplier that they have reconnected a patch in their head end and are seeing our service come back online.
If you are still being impacted please contact us as soon as possible and confirm site checks.