We are aware that a number of customers are impacted by an incident in Peterborough. Our teams are investigating the cause and we will provide an update once further information is known.
Archive for February, 2021
Tuesday 23rd February 2021, 19:00 – Tuesday 23rd February 2021, 23:59
During the above window, we will be completing emergency maintenance to upgrade and replace our core router at the above location. This is required in order to resolve the issues we have been experiencing in Peterborough. There will be a small window of downtime as we replace the chassis and migrate services across.
Following the incident yesterday we are still working on restoring service to the portion of customers who remain impacted in Peterborough. Engineers are continuing to troubleshoot and further updates will be provided in the next hour
We are currently aware of an issue affecting services within the Peterborough area. Engineers are already engaged and investigating. A further update will be provided when available.
We are aware that a number of customers based in the Midlands and M4 corridor are currently experiencing an outage of their On-net service. Our teams are currently investigating and are looking to restore service as soon as possible. Apologies for the impact that this will cause.
Edit: This is now a widespread network issue and potentially causing customers a total loss of service, packet loss or latency.
We are currently investigating reports of connectivity issues affecting CityFibre leased lines in Scotland. Engineers are investigating and further updates will follow as and when they become available.
Wednesday 10th February 2021, 22:00 – Thursday 11th February 2021 05:00
During the above window, we will be working to restore power stability to some customer firewalls within our interxion suite. An ATS that is supplying one of out racks is faulty, we will be moving devices and config one at a time to new infrastructure within another rack in the suite. There will be a small window of downtime as we move these devices one at a time in a staged and controlled manner. This is follows on from last nights work, this window should conclude the work in this rack.
Tuesday 09th February 2021, 22:00 – Wednesday 10th February 2021 05:00
During the above window, we will be working to restore power stability to some PWAN infrastructure and customer firewalls within our interxion suite. An ATS that is supplying one of out racks is faulty, we will be moving devices and config one at a time to new infrastructure within another rack in the suite. There will be a small window of downtime as we move these devices one at a time in a staged and controlled manner.
We are currently experiencing a major outage. This is under investigation and we will have an update for you as soon as we know anything further. Next update will be within the hour
Thursday 04th March 2021, 21:00 – Friday 05th March 2021 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service it should still be considered at risk.